The App Says Offline or Won't Load

The App Says Offline or Won't Load

If SquadTracker won't load, is stuck on the logo, or shows a connection message, it's almost always a network issue the app is actively trying to recover from on its own.

What you'll learn

• What the "No internet connection" banner and "Unable to Connect" screen mean
• Why the app sometimes shows "Server unavailable — retrying..."
• What to do if the app is stuck on the loading logo
• How an outdated app version can cause loading problems

No internet connection

In a browser you'll see an amber banner: "No internet connection. Some features may not work." In the native app, the whole screen changes to "Unable to Connect" with a status dot and an attempt count.

The device has lost its network connection — SquadTracker is checking in the background and will reconnect automatically.

1. Check WiFi or mobile data — Make sure one of them is switched on.
2. Move to better signal — A weak signal can look identical to no connection.
3. Press Try Again or Check Connection — On the "Unable to Connect" screen, these recheck immediately rather than waiting for the automatic retry.

"Server unavailable — retrying..."

The status dot turns amber with "Server unavailable — retrying..." even though your connection is fine.

Your device can reach the internet, but SquadTracker's server didn't respond in time — often because it's mid-deploy.

1. Wait a moment — The app keeps retrying on its own and reloads automatically once the server answers.
2. Press Try Again — If you'd rather not wait for the next automatic check.

Stuck on the loading logo

The SquadTracker logo animation should clear within a few seconds of opening the app. If it never does, the app underneath failed to load — the same cause as above, just without the error screen showing yet.

1. Close and reopen the app — Fully quit it (not just switch away) and relaunch.
2. Check your connection — Follow the "No internet connection" steps above.
3. Try again in a minute — If the server is updating, it'll be back shortly.

Outdated app version

Parts of the app — most often the subscription screen — tell you to update before they'll load properly.

Some features need a newer app version than the one installed.

1. Open the App Store or Google Play — Search for SquadTracker and tap Update.
2. Turn on automatic updates — Stops this happening again. See Download and Install SquadTracker for both store links.

Still stuck?

Email support@squadtracker.co.uk and let us know what the screen said and whether you're on the app or the web.