Collecting Club Payments Day to Day
How to request one-off payments, run recurring plans, and manage contacts once Stripe is connected
Collecting Club Payments Day to Day
Once your club is connected to Stripe, Payments is where you actually collect money from parents — one-off requests for things like kit or tours, and recurring plans for subs or memberships. This article covers that day-to-day workflow. For fees, onboarding and how Stripe Connect works, see How Payment Collection Works first if you haven't connected Stripe yet.
What you'll learn
- How to add a payment contact and link them to a player
- How to send a one-off payment request
- How to set up a recurring plan and subscribe players to it
- How to chase an overdue payment, cancel one, or sync with Stripe
- How to export your payment data and who can do all of this
Quick Steps
- Open Payments — From your club's left-hand menu, tap Payments. If it says Payments (Premium), this feature isn't switched on for your club yet — contact a SquadTracker admin.
- Add a contact — On the Contacts tab, press Add Contact, enter their name, email and phone, then press Link Player to connect them to one or more players.
- Send a one-off payment — On the Payments tab, press New One-Off Payment, choose the contact and player, enter an amount and description, then press Send Payment Request. The parent gets an emailed link to pay.
- Chase or cancel — For anything still Pending or Overdue, press Chase to email a reminder, or Cancel to withdraw the request.
- Keep an eye on collection — The Dashboard tab shows your collection rate and a team-by-team breakdown of active, pending and unsubscribed players.
Setting up a recurring plan
On the Plans tab, press New Plan to create a recurring charge — give it a name, description and amount, choose a single team or leave it as All teams (club-wide plan), and set when it bills. Once it's active you can:
- Press Subscribe on the plan to link one parent and player and send them a payment link
- Press Subscribe All to send payment links to every parent with a linked player in one go
- Press Subscribers to see who's signed up — anyone shown Pending Payment hasn't completed Stripe checkout yet, and you can Resend their link or remove them
- Press Edit to change the plan, or the bin icon to delete it
Filtering and exporting
The filter bar above your payments lets you narrow everything by Season, Month or Team. Press Export CSV to download the filtered list as a spreadsheet — it downloads straight to your device as payments-export.csv.
Keeping Stripe and SquadTracker in sync
If a payment's status looks out of date, press Sync Stripe. This pulls the latest statuses across from Stripe — including turning a completed subscription checkout into an active subscription — and tells you how many records it updated.
A note on fees
Parents see a small service fee (5%, minimum 50p) added on top at checkout — your club still receives the full amount of whatever you charged. See Paying Team Fees in the Hub for exactly what this looks like from a parent's side, and How Payment Collection Works for the platform fee your club pays.
Who can do this
Only club owners and admins can open Payments, send or cancel payment requests, manage plans and contacts, or export data. There's no team-manager or coach access to this page.
See also How Payment Collection Works for Stripe Connect setup and fees, and Paying Team Fees in the Hub for what parents see when they pay.