How Payment Collection Works

SquadTracker's payment system lets your club collect subscriptions from parents securely through Stripe. Here's everything you need to know.

Overview

• Platform: Powered by Stripe Connect
• Cost: 2.5% platform fee on payments collected
• Subscription Fees: None - the platform is free to use
• Payout: Direct to your club's bank account

Setting Up Payments

Step 1: Connect Stripe

1. Go to Payments in your club dashboard
2. Click Connect Stripe
3. Complete the Stripe onboarding process
4. This includes verifying your identity and bank details

Step 2: Add Parents

1. Go to Parents tab
2. Click Add Parent
3. Enter their name and email
4. Link them to their child (player)

Step 3: Create Payment Requests

You can create:

One-Off Payments

• For kit, tours, tournaments, etc.
• Set the amount and due date
• Parent receives an invoice via email

Recurring Subscriptions

• Monthly or termly billing
• Automatic collection
• Parents set up card payment once

Transaction Fees

We charge a 2.5% platform fee on successful payments.

Example:

• You collect £100 from a parent
• Platform fee: £2.50
• You receive: £97.50

Stripe also charges their standard processing fees (approximately 1.4% + 20p for UK cards).

Payment Statuses

• Pending - Invoice sent, awaiting payment
• Paid - Payment received
• Overdue - Past due date, not paid
• Cancelled - Invoice cancelled
• Refunded - Payment refunded

Automatic Reminders

The system can send automatic reminder emails to parents with overdue payments. Go to the payment request and click Send Reminder.

Viewing Reports

Go to Payments > Reports to see:

• Total collected
• Outstanding amounts
• Payment history
• Export to CSV

Refunds

To refund a payment:

1. Find the payment in your dashboard
2. Click Refund
3. Confirm the refund

Refunds are processed through Stripe and returned to the parent's card.

Security

• All payments are processed securely by Stripe
• We never store card details
• Stripe is PCI-DSS compliant
• Parents can manage their payment methods directly

Questions?

Contact support@squadtracker.co.uk for help with payments.