How Payment Collection Works

SquadTracker's payment system lets your club collect subscriptions from parents securely through Stripe. Here's everything you need to know.

Overview

• Platform: Powered by Stripe Connect


• Cost: 2.5% platform fee on payments collected


• Subscription Fees: None - the platform is free to use


• Payout: Direct to your club's bank account

Setting Up Payments

Step 1: Connect Stripe

• Go to Payments in your club dashboard


• Click Connect Stripe


• Complete the Stripe onboarding process


• This includes verifying your identity and bank details

Step 2: Add Parents

• Go to Parents tab


• Click Add Parent


• Enter their name and email


• Link them to their child (player)

Step 3: Create Payment Requests

You can create:

One-Off Payments


• For kit, tours, tournaments, etc.


• Set the amount and due date


• Parent receives an invoice via email

Recurring Subscriptions


• Monthly or termly billing


• Automatic collection


• Parents set up card payment once

Transaction Fees

We charge a 2.5% platform fee on successful payments.

Example:


• You collect £100 from a parent


• Platform fee: £2.50


• You receive: £97.50

Stripe also charges their standard processing fees (approximately 1.4% + 20p for UK cards).

Payment Statuses

• Pending - Invoice sent, awaiting payment


• Paid - Payment received


• Overdue - Past due date, not paid


• Cancelled - Invoice cancelled


• Refunded - Payment refunded

Automatic Reminders

The system can send automatic reminder emails to parents with overdue payments. Go to the payment request and click Send Reminder.

Viewing Reports

Go to Payments* > *Reports to see:

• Total collected


• Outstanding amounts


• Payment history


• Export to CSV

Refunds

To refund a payment:

• Find the payment in your dashboard


• Click Refund


• Confirm the refund

Refunds are processed through Stripe and returned to the parent's card.

Security

• All payments are processed securely by Stripe


• We never store card details


• Stripe is PCI-DSS compliant


• Parents can manage their payment methods directly

Questions?

Contact support@squadtracker.app for help with payments.