Using Team Chat

Using Team Chat

Every team has one open chat that brings coaches, parents and players together in one place — perfect for match-day updates, quick questions, and team polls.

What you'll learn

• What you can post, react to and vote on in team chat
• How photos work (and why they don't stick around forever)
• How to mute notifications if you need some quiet
• What extra things coaches can do

Quick Steps

1. Open Messages — Tap the Messages tab in the Hub navigation. You'll see "No team chat yet" until the first message is posted — the Hub itself is on by default, so there's nothing your coach needs to switch on first.
2. Post a message or photo — Type a message, or attach a photo to share from a match or training session. Photos are automatically removed after a set number of days, but your messages stay visible.
3. React and reply — Tap any message to add an emoji reaction, and use polls to weigh in on team decisions.
4. Create or vote in a poll — Anyone can start a poll with a question and 2–6 options, with an optional "Multiple answers" setting — handy for picking kit colours or training times.
5. Edit or delete your own posts — Made a typo, or want to remove something? You can edit or delete any message you've posted yourself.
6. Mute if you need to — Tap the bell icon to mute or unmute notifications for the chat at any time.

Multiple teams

If you're linked to more than one team — say, two children playing for different sides — you'll see a tab per team in Messages, each with its own unread badge.

What coaches can do

Coaches show up with a "Coach" badge next to their name. They can pin an important message to the top of the chat for 24 hours, 3 days or 7 days, and can remove any message if needed to keep the chat on track.

Keep it safe for the children

Everything you post is visible to every coach, parent and player connected to the team, and the messages you send are included word for word in your own personal data download. Please don't post health conditions, home addresses, school details or safeguarding concerns about any child in chat. Raise those privately with the coach or club instead.

FAQs

Do photos disappear straight away? No — they stay up for a set number of days before being automatically removed, giving everyone a chance to see and save them.

Can I turn off notifications just for busy weeks? Yes, use the bell icon — you can unmute again whenever you're ready.

See also Getting Started with the Hub and Availability.