Resetting Your Password and Verifying Your Email
How to reset a forgotten password, change your password while logged in, and verify your email address
Resetting Your Password and Verifying Your Email
Forgotten your password, or need to confirm your email address? This covers both, plus changing your password once you're already logged in. It applies whether you're a coach, a club owner or admin, or a parent or player signed in to the Hub — everyone uses the same login system and the same reset flow.
What you'll learn
- How to reset a forgotten password from the login screen
- How long a reset link stays valid
- What the password requirements actually are
- How to change your password from inside Account
- How email verification works after you sign up
- That parents and players in the Hub use the same password reset and verification steps
Quick Steps
- Press Forgot? — On the login screen, press Forgot? next to the password field, or go to Reset Your Password.
- Enter your email address — Type the email you signed up with and press Send Reset Link.
- Check your email — You'll see Check Your Email on screen either way, even if that address isn't registered — this is deliberate, so no one can use the reset form to check who has an account.
- Open the link within an hour — The emailed link takes you to Create New Password. It expires 1 hour after you requested it.
- Set your new password — Enter and confirm a password that meets the requirements below, then press Reset Password.
Password requirements
Whether you're resetting a forgotten password or changing it from Account, every password must be at least 10 characters long, contain at least 1 uppercase letter, and contain at least 1 special character such as !@#$%^&*. Account shows a live checklist against these three rules as you type.
Changing your password while logged in
Go to Account, then the Security tab, and find Change Password. Enter your Current Password, then your New Password and confirm it, and press Update Password. This signs you out of any other device you're logged in on — you'll need the new password to sign back in there too.
Verifying your email
After you sign up, we send a 6-digit verification code by email. Enter it on the Verify Your Email screen and press Verify Email. The code lasts 10 minutes — didn't get it, or did it expire? Press Resend Code to get a new one sent to the same address.
Parents and players in the Hub
The Parent & Player Hub uses the same accounts, so if you forget your password after claiming a Hub invite, use the same Forgot? link on the login screen — there's no separate Hub process.
If you're still stuck
Email support@squadtracker.co.uk from the address on your account and we'll help you back in.
See also Two-Factor Authentication (2FA), I Can't Log In and Your Data: Download a Copy or Delete Your Account.